![]() ![]() ![]() Ouch! I removed her identity for privacy sake, but she appears to be a student or teacher, since her email address is in the. Note how she has three separate trouble tickets and according to her, no word from Skype. In fact, ironically as I was planning to blog about Skype's customer service, CNet posted an article today titled: Skype callers: 'Customer service, please?' which also discusses Skype's poor customer service record - at least according to some Skype forums.īelow is the email I received last night from her complaining about Skype's customer service. ![]() I will be speaking with Skype's CEO, Niklas Zennstrom in about a week during the P2P VoIP panel I am modering at Internet Telephony Expo, so I can ask him them what his thoughts are on not only her billing issue, but other complaints I have been hearing about as well. I couldn't ignore a damsel in distress, so I contacted one of my contacts at Skype, but she was on vacation. Apparently, the woman was double-charged on her checking account, contacted Skype's billing department via, and hasn't heard "boo" yet from Skype. Last night I received an email from an irate Skype customer pleading for me to come to their rescue. ![]()
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